Legal

Refund Policy

Last updated 12 September 2026

frutti.ai is a digital, credit-based service. This policy explains direct web purchases; App Store purchases are processed by Apple and follow Apple's applicable terms and refund process.

Quick answers

Plain-language summary. The policy below is the binding version.

What happens to my credits if I cancel?
You keep them. Cancelling stops the next renewal and the plan stays active until the end of the period you already paid for. Unused credits are not confiscated when a subscription is cancelled, expires or renews. Credits have no cash value and are never paid out.
What is the refund policy?
A generation that fails technically before producing output refunds its credits automatically, and unused credits are never confiscated when a plan is cancelled, expires or renews. Genuine billing errors, such as a duplicate charge, are corrected when reported to [email protected] within 14 days of the charge. Credits spent on a finished render are not returned, and there is no pro-rata refund for the remainder of a paid period after cancelling: the plan simply stays active to the end of it. Apple purchases follow Apple's refund process.
Do I need a credit card to write a free episode?
No. The episode writer runs on the homepage with no account and no card. A card is needed only when you choose a plan to render the video.

1. Which purchases this policy covers

frutti.ai (the "Service") is operated by Fast AI Labs ("we", "us"). The Service provides immediate access to AI generation features and a balance of usage credits. Direct web purchases are processed by Stripe and are covered by this policy. Purchases made through Apple In-App Purchase are processed by Apple; requests for an Apple purchase refund must be made through Apple's refund process and are subject to Apple's terms. Nothing here limits rights required by applicable law.

2. Your statutory cancellation right (and how it ends)

For a direct web purchase, if you are a consumer in the UK or EU you ordinarily have a 14-day right to cancel an online purchase. However, for digital content and services supplied immediately, that right ends as soon as performance begins. When you complete a purchase and access the Service, generate any content, or spend any credits, you expressly request immediate performance and acknowledge that you thereby lose your 14-day right of withdrawal for that direct web purchase (UK Consumer Contracts Regulations 2013, reg. 37; EU Directive 2011/83/EU, art. 16(m)).

3. Credits

  • A generation that fails technically before producing output refunds its credits automatically. Credits consumed by a generation that did produce output are not returned if you are unhappy with the result; output is inherently variable and the writing stage is free so you can preview before rendering.
  • Unused credit balances are not confiscated when a subscription renews, expires, or is cancelled. They stay on the account.
  • Credits are allocated when a plan starts or renews and are non-refundable once allocated, except where Apple or applicable law requires otherwise.
  • Credits have no cash value and are never paid out. Top-up credits purchased through Apple In-App Purchase do not expire.

4. Subscriptions, cancellation & renewals

  • You can cancel a web subscription from Settings → Manage billing. Apple subscriptions are cancelled from your Apple Account subscription settings. Cancellation stops the next renewal; your plan stays active until the end of the period you already paid for.
  • Cancelling keeps the plan active until the end of the period you already paid for. We do not refund the remainder of that period pro-rata after cancellation or downgrade.
  • Subscriptions renew automatically until cancelled. You are responsible for cancelling before a renewal date. Renewal charges are non-refundable, including where you forgot to cancel or did not use the Service.
  • If we change a price, the new price applies from your next renewal; continuing to use the Service after renewal confirms acceptance.

5. What we do not refund

Without limiting the above, we do not provide refunds for:

  • dissatisfaction with the style, quality, accuracy, or originality of AI-generated output, since output is inherently variable and you can preview examples before buying;
  • change of mind, accidental purchase after use, or buying the wrong plan;
  • failure to use, or forgetting to cancel, the Service;
  • suspension or termination of your account for breach of our Terms of Service;
  • action taken against your accounts by third-party platforms (e.g. TikTok, YouTube, Instagram), which we do not control;
  • service interruptions, third-party (AI provider, platform, or payment) outages, or events outside our reasonable control.

6. Chargebacks

If you believe you were charged in error, contact us first at [email protected]. Initiating a bank or card chargeback instead of contacting us is a breach of our Terms. We may treat it as such by immediately suspending or terminating the account and any associated credits or access, and we reserve the right to dispute the chargeback with our payment processor using our records of your acceptance of these terms and your usage.

7. When we may issue a refund

For direct web purchases, any refund is at our sole discretion and is not a precedent or an entitlement. We will, however, correct genuine billing errors, for example a duplicate chargeor a charge caused by our own technical fault, where you report it to us within 14 days of the charge. Approved web refunds are returned to the original payment method via Stripe. Apple purchase refunds are decided and processed by Apple.

8. How to contact us

Billing questions, duplicate charges, or cancellation help: [email protected]. Please include the account email and the date and amount of the charge. For an Apple purchase refund, start with Apple's refund request flow. Nothing in this policy affects rights you have under mandatory consumer law that cannot be waived.